Terms, Shipping & Returns
Everything you need to know about ordering, shipping, cancellations and returns with RoohCreationsIndia — kept short, clear and honest.
Last updated: September 12, 2026
Refund & Return Policy
Limited Return Policy
Returns or replacements are accepted only if:
- The product received is damaged during transit.
- You received the wrong product.
- The product has a manufacturing defect.
Return requests must be made within 48 hours of delivery with photographs, packaging images and the order number.
Non-Returnable Items
- Customized or personalized products
- Corporate or bulk orders
- Clearance or sale items
- Gift cards (if applicable)
International Orders
All international orders are final. Returns, exchanges, and refunds are not accepted for international orders except where required by applicable law or where an incorrect item has been shipped by us.
Approved refunds are processed within 7–10 business days to the original payment method. Shipping charges are non-refundable unless the error was ours.
Shipping Policy
Processing Time
Orders are generally processed within 2–5 business days.
Custom & Bulk Orders
Customized and bulk orders may require additional production time.
Domestic Delivery
India delivery generally takes 3–8 business days.
International Delivery
International delivery timelines vary by destination and customs.
Tracking
Tracking details will be shared after dispatch.
RoohCreationsIndia is not responsible for courier delays, customs delays, weather disruptions, strikes, or other circumstances beyond our control.
Cancellation Policy
- Orders may be cancelled only before dispatch.
- Orders cannot be cancelled after dispatch.
- Customized and personalized products cannot be cancelled once production has begun.
- Approved cancellations will be refunded within 7–10 business days.
Terms of Service
By using this website, you agree to these Terms.
Products
Some products are handmade; slight variations in colour, texture, or finish are natural.
Pricing
All prices are listed in INR unless otherwise stated and may change without notice.
Orders
Orders are confirmed only after successful payment. We reserve the right to cancel orders due to pricing errors, product unavailability, or suspected fraud.
Intellectual Property
All content, artwork, product designs, photographs, logos, and text belong to RoohCreationsIndia and may not be reproduced without written permission.
Limitation of Liability
RoohCreationsIndia shall not be liable for indirect or consequential damages arising from use of the website or products.
Governing Law
These Terms are governed by the laws of India and disputes shall be subject to the courts of Bengaluru, Karnataka.
Contact Information
RoohCreationsIndia
We aim to respond within 24–48 business hours.