Website Policies

Terms, Shipping & Returns

Everything you need to know about ordering, shipping, cancellations and returns with RoohCreationsIndia — kept short, clear and honest.

Last updated: September 12, 2026

01

Refund & Return Policy

Limited Return Policy

Returns or replacements are accepted only if:

  • The product received is damaged during transit.
  • You received the wrong product.
  • The product has a manufacturing defect.

Return requests must be made within 48 hours of delivery with photographs, packaging images and the order number.

Non-Returnable Items

  • Customized or personalized products
  • Corporate or bulk orders
  • Clearance or sale items
  • Gift cards (if applicable)

International Orders

All international orders are final. Returns, exchanges, and refunds are not accepted for international orders except where required by applicable law or where an incorrect item has been shipped by us.

Approved refunds are processed within 7–10 business days to the original payment method. Shipping charges are non-refundable unless the error was ours.

02

Shipping Policy

01

Processing Time

Orders are generally processed within 2–5 business days.

02

Custom & Bulk Orders

Customized and bulk orders may require additional production time.

03

Domestic Delivery

India delivery generally takes 3–8 business days.

04

International Delivery

International delivery timelines vary by destination and customs.

05

Tracking

Tracking details will be shared after dispatch.

RoohCreationsIndia is not responsible for courier delays, customs delays, weather disruptions, strikes, or other circumstances beyond our control.

03

Cancellation Policy

  • Orders may be cancelled only before dispatch.
  • Orders cannot be cancelled after dispatch.
  • Customized and personalized products cannot be cancelled once production has begun.
  • Approved cancellations will be refunded within 7–10 business days.
04

Terms of Service

By using this website, you agree to these Terms.

Products

Some products are handmade; slight variations in colour, texture, or finish are natural.

Pricing

All prices are listed in INR unless otherwise stated and may change without notice.

Orders

Orders are confirmed only after successful payment. We reserve the right to cancel orders due to pricing errors, product unavailability, or suspected fraud.

Intellectual Property

All content, artwork, product designs, photographs, logos, and text belong to RoohCreationsIndia and may not be reproduced without written permission.

Limitation of Liability

RoohCreationsIndia shall not be liable for indirect or consequential damages arising from use of the website or products.

Governing Law

These Terms are governed by the laws of India and disputes shall be subject to the courts of Bengaluru, Karnataka.

Get In Touch

Contact Information

RoohCreationsIndia

We aim to respond within 24–48 business hours.